Delivery & Tracking

How do I track my order?

Upon shipment, expect an email confirmation from us with your tracking number. If no confirmation is received, please contact us and we will be happy to resend your tracking info.

Can I ship to more than one address?

Currently, each order is limited to one shipping address. For multiple addresses, consider placing separate orders or having your order shipped to you for personalisation before mailing with stamps.

Can adjustments be made to my order once it's placed?

Given our rapid turnaround times, modifying orders is challenging, but we're willing to check for possibilities. Please reach out to our support team for assistance. Keep in mind that the billing address can't be altered post-order, but your recipien

How long will my order take to arrive?

Every order will be shipped on the same or the following business day. Shipments occur Monday through Friday, excluding holidays. While delivery times may differ depending in your location, we anticipate your order's arrival within 3-10 working days.

Why does delivery cost more than a regular letter?

Your order is posted bubble-wrapped in retail packaging, with tracking and insurance for safe delivery. After you receive it, you can remove the packaging and send it to your recipient as a regular letter with stamps.

What should I do if my order has not arrived yet?

If your order has not arrived yet, we would like to assure you that it is still in transit. We carefully and closely monitor every order to ensure it is delivered safely to you. Your patience and understanding are highly appreciated while we ensure t

What should I do if my order is delayed?

We sincerely apologise for any delays in shipping your order. Due to unexpected surges in demand, there may be unforeseen delays in dispatching orders. Our team is working diligently to ensure that your order is dispatched as quickly as possible. We

What should I do if my order shows as delivered but I haven't received it?

If your order is marked as delivered but you haven't found it, we recommend the following steps:. These steps usually help in locating misdirected packages. It’s also a good opportunity to look in areas you might not initially consider.

How do I update my shipping address for an order?

If you need to update the shipping address for your order, please contact us with the new address. Once we receive your updated address, we will update it on our system and you should be all set. You will receive a confirmation email when your packag