Track your PetalPal order using the link in your shipping email, or look it up on our tracking page with your order number. Here's how, and what to do if you can't find the email.

<p>As soon as your order ships, we send a confirmation email with a link to follow your delivery. Just tap the link any time to see the latest status and a live estimated arrival window on your <a href="https://petalpal.com/pages/track-your-order">order tracking page</a>.</p><p>Can&apos;t find the email? Please check your spam or junk folder first &#x2014; confirmation emails sometimes land there. If you still can&apos;t find it, you can look your order up directly on the tracking page with your order number and the email or phone you used at checkout, or contact us and we&apos;ll resend your tracking details straight away.</p><p>Delivery times vary by destination &#x2014; Australia typically 6&#x2013;14 business days after dispatch, the UK, Ireland, Canada and France 6&#x2013;9, the US and Netherlands 5&#x2013;8, and most other destinations 5&#x2013;10. Your tracking page always shows the current estimate for your specific order.</p>

How do I track my order?

Currently, each order is limited to one shipping address. For multiple addresses, consider placing separate orders or having your order shipped to you for personalisation before mailing with stamps.

<p>Currently, each order is limited to one shipping address. For multiple addresses, consider placing separate orders or having your order shipped to you for personalisation before mailing with stamps.</p>

Can I ship to more than one address?

Need to change your order? If it hasn't shipped yet, contact us quickly and we'll do our best. Here's what can and can't be changed after ordering.

<p>Because we dispatch orders so quickly, changes are time-sensitive &#x2014; but we&apos;re always happy to try. If your order hasn&apos;t shipped yet, contact us as soon as possible with your order number and what you&apos;d like to change (address, item, or a personalised message), and we&apos;ll do our best to update it before it goes out.</p><p>Once an order has shipped, we generally can&apos;t modify it, but reach out and we&apos;ll talk through your options. And don&apos;t worry &#x2014; we never include a price or invoice inside the parcel, so it&apos;s always gift-ready.</p>

Can adjustments be made to my order once it's placed?

PetalPal delivery times vary by country — Australia typically 5–9 business days after dispatch, UK 5–6, US 4–6. See the full list, and check your tracking page for your order's live estimate.

<p>We dispatch every order the same or next business day (Monday&#x2013;Friday). Delivery time after dispatch depends on your destination &#x2014; the windows below are measured from our own recent deliveries and updated regularly.</p>
<p>You&apos;ll receive a tracking link by email the moment your order ships. Your <a href="https://petalpal.com/pages/track-your-order">order tracking page</a> always shows the most current estimated arrival window for your specific order &#x2014; that&apos;s the best number to rely on.</p>
<h2 id="typical-delivery-times-by-destination">Typical delivery times by destination</h2>
<p><em>Times are business days after dispatch, based on recent deliveries. They may stretch during peak periods, public holidays, or carrier disruptions.</em></p>
<table>
<thead><tr><th>Destination</th><th>Typical delivery</th></tr></thead>
<tbody>
<tr><td>&#x1F1E6;&#x1F1FA; Australia</td><td>5&#x2013;9 business days</td></tr>
<tr><td>&#xA0;&#xA0;&#xA0;&#xA0;&#x2014; ACT, NSW, VIC</td><td>5&#x2013;8 business days</td></tr>
<tr><td>&#xA0;&#xA0;&#xA0;&#xA0;&#x2014; QLD</td><td>6&#x2013;9 business days</td></tr>
<tr><td>&#xA0;&#xA0;&#xA0;&#xA0;&#x2014; SA, TAS, WA</td><td>6&#x2013;10 business days</td></tr>
<tr><td>&#xA0;&#xA0;&#xA0;&#xA0;&#x2014; Northern Territory</td><td>15&#x2013;25 business days</td></tr>
<tr><td>&#x1F1EC;&#x1F1E7; United Kingdom</td><td>5&#x2013;6 business days</td></tr>
<tr><td>&#x1F1EE;&#x1F1EA; Ireland</td><td>6&#x2013;7 business days</td></tr>
<tr><td>&#x1F1FA;&#x1F1F8; United States</td><td>4&#x2013;6 business days</td></tr>
<tr><td>&#x1F1E8;&#x1F1E6; Canada</td><td>5&#x2013;6 business days</td></tr>
<tr><td>&#x1F1F3;&#x1F1F1; Netherlands</td><td>4&#x2013;6 business days</td></tr>
<tr><td>&#x1F1EB;&#x1F1F7; France</td><td>6&#x2013;8 business days</td></tr>
<tr><td>&#x1F1E9;&#x1F1EA; Germany</td><td>6&#x2013;8 business days</td></tr>
<tr><td>&#x1F1EA;&#x1F1F8; Spain</td><td>5&#x2013;7 business days</td></tr>
<tr><td>&#x1F1E8;&#x1F1ED; Switzerland</td><td>5&#x2013;7 business days</td></tr>
<tr><td>&#x1F1F8;&#x1F1EA; Sweden</td><td>7&#x2013;9 business days</td></tr>
<tr><td>&#x1F1F8;&#x1F1EC; Singapore</td><td>5&#x2013;9 business days</td></tr>
<tr><td>&#x1F1ED;&#x1F1F0; Hong Kong</td><td>3&#x2013;5 business days</td></tr>
<tr><td>&#x1F30D; Most other destinations</td><td>5&#x2013;8 business days</td></tr>
</tbody>
</table>
<h2 id="ordering-for-a-special-occasion">Ordering for a special occasion?</h2>
<p>Allow a little extra time so your bouquet arrives with room to spare. If you need it by a specific date, get in touch and we&apos;ll do our best to help.</p>
<h2 id="my-order-is-taking-longer-than-expected">My order is taking longer than expected</h2>
<p>Check your tracking page for the latest update &#x2014; quiet gaps of a few days between carrier scans are normal and the parcel is still moving. If your order has passed its estimated window, contact us with your order number and we&apos;ll chase it up right away.</p>

How long will my order take to arrive?

Your order is posted bubble-wrapped in retail packaging, with tracking and insurance for safe delivery. After you receive it, you can remove the packaging and send it to your recipient as a regular letter with stamps.

<p id="isPasted">Your order is posted bubble-wrapped in retail packaging, with tracking and insurance for safe delivery.</p><p>After you receive it, you can remove the packaging and send it to your recipient as a regular letter with stamps.</p>

Why does delivery cost more than a regular letter?

Order hasn't arrived yet? Most orders arrive within their estimated window — Australia typically 5–9 business days after dispatch. Check your tracking page first — here's when to wait and when to contact us.

<p>Delivery times vary by destination. Based on our recent deliveries, orders to Australia typically arrive 5&#x2013;9 business days after dispatch, France and Germany 6&#x2013;8, Ireland 6&#x2013;7, Spain and Switzerland 5&#x2013;7, Canada and the UK 5&#x2013;6, and the US and Netherlands 4&#x2013;6. Most other destinations take 5&#x2013;8 business days.</p>
<p>First, check the tracking link in your shipping confirmation email &#x2014; your <a href="https://petalpal.com/pages/track-your-order">tracking page</a> shows the latest status and a live estimated arrival window for your order. If you can&apos;t find that email, check your spam folder, or contact us and we&apos;ll resend it.</p>
<p>Quiet gaps of a few days between tracking updates are completely normal &#x2014; parcels are scanned at a handful of points, not continuously, so the parcel is still moving. If your order has passed its estimated window, contact us with your order number and we&apos;ll chase it up with the carrier for you.</p>

What should I do if my order has not arrived yet?

Order delayed? It's usually a short carrier delay. Check your tracking link for the latest status, and if it's stuck or overdue, contact us and we'll chase it up.

<p>We&apos;re sorry for any wait! Occasionally a parcel sits in transit a little longer than expected &#x2014; this is usually a short carrier delay, and it keeps moving on its own.</p><p>Your tracking link (in your shipping email) always has the latest status and estimated delivery date. If the tracking hasn&apos;t updated in several days, or you&apos;ve passed the expected delivery window, contact us with your order number and we&apos;ll chase it up with the carrier right away.</p>

What should I do if my order is delayed?

Tracking says delivered but you haven't received your order? Here are the steps to find it — check neighbours, safe spots, and your post office — and how we'll help if it's lost.

<p>We&apos;re sorry for the worry! When tracking shows &quot;delivered&quot; but the parcel isn&apos;t in your hands, it usually turns up quickly. Please try these steps:</p><p>Check with anyone else at your address who may have collected it.</p><p>Ask your neighbours.</p><p>Look around your property &#x2014; couriers sometimes leave parcels in safe spots like a porch, side gate, or parcel box.</p><p>Check with your local post office, as parcels marked delivered are sometimes held there for a day or two.</p><p>If it still hasn&apos;t appeared after 3 business days, please contact us with your full delivery address and we&apos;ll investigate further. We&apos;ll always do our best to make it right.</p>

What should I do if my order shows as delivered but I haven't received it?

Need to change your PetalPal delivery address? If your order hasn't shipped, we can update it — here's how, and what to do if it's already on its way.

<p>If your order hasn&apos;t shipped yet, we can usually update it. Please contact us as soon as possible with your order number and the full corrected address (including house or unit number), and we&apos;ll update it before it goes out.</p><p>Once an order has already shipped, we&apos;re unable to change the address &#x2014; but don&apos;t worry, we&apos;ll help you arrange redelivery or pickup with the carrier wherever possible. Just reach out and we&apos;ll guide you through it.</p>

How do I update my shipping address for an order?

Yes — PetalPal ships worldwide to a wide range of countries across Oceania, North America, Europe, Asia, the Middle East and Africa. Here's where we deliver.

<p>Yes &#x2014; we ship PetalPal bouquets worldwide. Wherever you are, you&apos;ll receive a tracking link by email as soon as your order is dispatched so you can follow it the whole way.</p><p>We currently ship to a wide range of countries, including: Australia, New Zealand, the United States, Canada, the United Kingdom, Ireland, France, Germany, the Netherlands, Belgium, Spain, Portugal, Italy, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Iceland, Poland, Cyprus, Slovenia, Japan, South Korea, Hong Kong, Singapore, Malaysia, Thailand, the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Israel, and South Africa.</p><p>The easiest way to confirm we deliver to you is at checkout &#x2014; if your country appears there, we ship to you. Most orders arrive within 4&#x2013;9 business days of dispatch depending on destination; see our delivery times guide for the full country-by-country list. International deliveries can occasionally take a little longer depending on your location and local carriers. If you have any questions about delivery to your country, just get in touch.</p>

Does PetalPal ship internationally?

Whether you can cancel a PetalPal order depends on dispatch status. Contact us quickly with your order number and we'll do our best to help.

<h2 id="can-i-cancel-my-order">Can I cancel my order?</h2>
<p>Whether you can cancel depends on how quickly you reach us after placing your order.</p>

<h2 id="before-your-order-is-dispatched--yes-we-can-cancel">Before your order is dispatched &#x2014; Yes, we can cancel</h2>
<p>If your order hasn&apos;t been dispatched yet, we can cancel it for you and issue a full refund. Contact us as soon as possible with your order number.</p>
<p>Most orders are processed within <strong>1&#x2013;3 business days</strong>, so the sooner you contact us, the better.</p>

<h2 id="after-your-order-has-been-dispatched--no-we-cant-cancel">After your order has been dispatched &#x2014; No, we can&apos;t cancel</h2>
<p>Once your order has left our facility, we&apos;re unable to cancel or redirect it. The bouquet is already on its way to you.</p>
<p>If you no longer want the item after it arrives, please see our <a href="/en-us/articles/1052637">Returns &amp; Refunds</a> policy.</p>

<h2 id="how-to-request-a-cancellation">How to request a cancellation</h2>
<ol>
<li>Have your order number ready &#x2014; it&apos;s in your order confirmation email (e.g. #1234).</li>
<li>Contact us via chat or email as soon as possible.</li>
<li>Let us know you&apos;d like to cancel.</li>
</ol>
<p>If we&apos;re able to cancel before dispatch, we&apos;ll issue a full refund to your original payment method. Refunds typically appear within 3&#x2013;7 business days depending on your bank.</p>

<h2 id="can-i-change-my-order-instead-of-cancelling">Can I change my order instead of cancelling?</h2>
<p>If you want to update a delivery address, gift message, or items &#x2014; contact us with your order number and we&apos;ll do our best to help before dispatch. Changes can&apos;t be guaranteed after an order has been placed, but we always try.</p>

Can I cancel my order?

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Help Centre

Track your order, check delivery times, change your shipping address, and find out what to do if your PetalPal order is delayed or missing.

Delivery & Tracking