Help Centre

Explore the PetalPal Help Center for comprehensive assistance and answers to your queries about our everlasting pop-up flower bouquets. Find guidance on orders, shipping, and more.

PetalPal Help Center - Answers to Your Questions about Everlasting Blooms

How do I track my order?

Can I ship to more than one address?

Can adjustments be made to my order once it's placed?

How long will my order take to arrive?

Why does delivery cost more than a regular letter?

What should I do if my order has not arrived yet?

What should I do if my order is delayed?

What should I do if my order shows as delivered but I haven't received it?

How do I update my shipping address for an order?

Delivery & Tracking

What are your accepted payment methods?

Do you offer wholesale discounts?

How do I receive my discount code after subscription?

Ordering

Are the flowers double-sided?

Can I flatten the product again for storage?

Is assembly required for these?

What are the dimensions of these products?

Can you write a custom message in the notecard for me?

What is it made out of?

Products

How can I unsubscribe from your emails?

How do I submit a review for products I've purchased?

Website

What should I do if my order arrives damaged?

Can I return it if I'm unhappy?

How can I return a product if I am not satisfied?

What should I do if I have not received my order?

How can I get assistance if I have issues with my order?

Returns & Order Issues

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Delivery & Tracking

Ordering

Products

Website

Returns & Order Issues