Track your order

Help Centre

Explore the PetalPal Help Center for comprehensive assistance and answers to your queries about our everlasting pop-up flower bouquets. Find guidance on orders, shipping, and more.

PetalPal Help Center - Answers to Your Questions about Everlasting Blooms

How do I track my order?

Can I ship to more than one address?

Can adjustments be made to my order once it's placed?

How long will my order take to arrive?

Why does delivery cost more than a regular letter?

What should I do if my order has not arrived yet?

What should I do if my order is delayed?

What should I do if my order shows as delivered but I haven't received it?

How do I update my shipping address for an order?

Does PetalPal ship internationally?

Can I cancel my order?

Delivery & Tracking

What are your accepted payment methods?

Do you offer wholesale discounts?

How do I receive my discount code after subscription?

An item in my order is out of stock — what happens?

My discount code isn't working

Ordering

Are the flowers double-sided?

Can I flatten the product again for storage?

Is assembly required for these?

What are the dimensions of these products?

Can you write a custom message in the notecard for me?

What is it made out of?

How does a PetalPal pop-up bouquet work?

How long do PetalPal bouquets last? Do they need water?

Product FAQ: Paper Bouquets & Choosing a Gift

Products

How can I unsubscribe from your emails?

How do I submit a review for products I've purchased?

Website

What should I do if my order arrives damaged?

Can I return it if I'm unhappy?

How can I return a product if I am not satisfied?

What should I do if I have not received my order?

How can I get assistance if I have issues with my order?

Where is my gift note / personalised message?

Returns & Order Issues

Track your order, check delivery times, change your shipping address, and find out what to do if your PetalPal order is delayed or missing.

Payment methods, order changes, discount codes, out-of-stock items, and wholesale enquiries for PetalPal pop-up bouquets.

How PetalPal pop-up bouquets work, what they're made of, how long they last, and how to set them up.

Manage your PetalPal email subscription and find out how to leave a product review.

PetalPal's returns and refund policy, damaged items, missing gift notes, and how to get help with any order issue.

All articles

Categories

Delivery & Tracking

Ordering

Products

Website

Returns & Order Issues