If your order arrives damaged, we recommend taking a photo of the damage and sending it to us for review. Our quality control team will assess the situation and work on a prompt resolution. In some cases, we may suggest you try to flatten out any ben
Of course! We love our products at PetalPal, and we're confident you will too!But in case things haven't gone to plan - read about how we can help here.
If you are not satisfied with your purchase, we sincerely apologize for the inconvenience. We understand that you might wish to return the product. You are absolutely welcome to return your order for a refund. Please be aware, however, that the cost
If you have not yet received your order, we encourage you to utilize the tracking tool provided in our communications. This tool offers real-time updates and estimated delivery timeframes. By tracking your order directly, you can stay informed about
If you are experiencing any issues with your order or have concerns, we are here to help. For best assistance, please provide us with detailed information about the issue. You can reach out to us via email, and we will address your concerns promptly.