What should I do if I have not received my order?Updated 17 days ago

Delivery times vary by destination. Based on our recent deliveries, orders to Australia typically arrive 5–9 business days after dispatch, France and Germany 6–8, Ireland 6–7, Spain and Switzerland 5–7, Canada and the UK 5–6, and the US and Netherlands 4–6. Most other destinations take 5–8 business days.

First, check the tracking link in your shipping confirmation email — your tracking page shows the latest status and a live estimated arrival window for your order. If you can't find that email, check your spam folder, or contact us and we'll resend it.

Quiet gaps of a few days between tracking updates are completely normal — parcels are scanned at a handful of points, not continuously, so the parcel is still moving. If your order has passed its estimated window, contact us with your order number and we'll chase it up with the carrier for you. If your tracking shows "delivered" but you don't have it, see our guide on what to do next.