We welcome payments via Visa, MasterCard, American Express, Discover, PayPal, and ShopPay.

<p>We welcome payments via Visa, MasterCard, American Express, Discover, PayPal, and ShopPay.</p>

What are your accepted payment methods?

We are pleased to accommodate wholesale purchases at PetalPal, particularly catering to those interested in significant quantities. We offer a wholesale discount on orders that consist of a minimum quantity of 10 bouquets. Customers can utilize a spe

<p>We are pleased to accommodate wholesale purchases at PetalPal, particularly catering to those interested in significant quantities. We offer a wholesale discount on orders that consist of a minimum quantity of 10 bouquets. Customers can utilize a specific discount code at checkout to benefit from the discounted rates on such bulk orders. If there are any additional inquiries regarding our wholesale pricing or purchase requirements, we encourage customers to reach out for detailed information.</p>

Do you offer wholesale discounts?

Subscribed for a PetalPal discount? Your code is emailed to you — here's where to find it and what to do if it hasn't arrived.

<p>When you sign up, your discount code is sent to the email address you entered &#x2014; please check your inbox, and your spam or junk folder just in case. Codes usually arrive within a few minutes.</p><p>If it still hasn&apos;t come through, contact us with the email address you used and we&apos;ll get your code sorted.</p>

How do I receive my discount code after subscription?

If an item you ordered is temporarily out of stock, we'll contact you with options — a similar alternative, waiting for a restock, or a refund.

<p>If something you&apos;ve ordered is temporarily unavailable, we&apos;ll reach out to you directly with options &#x2014; usually a similar in-stock alternative, the choice to wait for a restock, or a refund for that item.</p><p>Just reply and let us know what you&apos;d prefer, and we&apos;ll update your order and get it on its way as soon as possible.</p>

An item in my order is out of stock — what happens?

PetalPal discount code not working at checkout? Here are the 6 most common reasons and exactly how to fix each one.

<p>If your discount code isn&apos;t being accepted at checkout, one of the following is usually the cause:</p>

<h2 id="1-the-code-has-already-been-used">1. The code has already been used</h2>
<p>Most PetalPal discount codes are single-use. If you&apos;ve previously used the code on another order, it won&apos;t work again. Check your order history to confirm.</p>

<h2 id="2-the-code-has-expired">2. The code has expired</h2>
<p>Promotional codes have an expiry date. If the promotion has ended, the code will no longer be valid. Check any email where you received the code for an expiry date.</p>

<h2 id="3-the-code-doesnt-apply-to-items-in-your-cart">3. The code doesn&apos;t apply to items in your cart</h2>
<p>Some codes are restricted to specific products, collections, or exclude sale items. Make sure the items in your cart are eligible for the discount.</p>

<h2 id="4-theres-a-minimum-order-requirement">4. There&apos;s a minimum order requirement</h2>
<p>Some codes require a minimum spend to activate. Check whether your order total (before shipping) meets the minimum.</p>

<h2 id="5-youre-entering-the-code-incorrectly">5. You&apos;re entering the code incorrectly</h2>
<p>Discount codes are case-sensitive. Copy and paste the code directly from your email rather than typing it manually to avoid typos. Also make sure there are no leading or trailing spaces.</p>

<h2 id="6-the-code-cant-be-combined-with-other-offers">6. The code can&apos;t be combined with other offers</h2>
<p>Only one discount code can be applied per order. If you have a code already applied, you&apos;ll need to remove it before entering a different one.</p>

<h2 id="how-to-apply-a-discount-code">How to apply a discount code</h2>
<ol>
<li>Add your items to the cart and proceed to checkout.</li>
<li>Look for the <strong>&quot;Discount code or gift card&quot;</strong> field on the checkout page.</li>
<li>Enter your code and click <strong>Apply</strong>.</li>
<li>Your discount will appear in the order summary before you complete payment.</li>
</ol>

<h2 id="still-not-working">Still not working?</h2>
<p>If you&apos;ve checked all of the above and your code still isn&apos;t working, contact us with the discount code and a description of what you&apos;re seeing &#x2014; we&apos;ll look into it and sort it out for you.</p>

My discount code isn't working

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Help Centre

Payment methods, order changes, discount codes, out-of-stock items, and wholesale enquiries for PetalPal pop-up bouquets.

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What should I do if my order is delayed?