We welcome payments via Visa, MasterCard, American Express, Discover, PayPal, and ShopPay.

We welcome payments via Visa, MasterCard, American Express, Discover, PayPal, and ShopPay.

What are your accepted payment methods?

We are pleased to accommodate wholesale purchases at PetalPal, particularly catering to those interested in significant quantities. We offer a wholesale discount on orders that consist of a minimum quantity of 10 bouquets. Customers can utilize a spe

We are pleased to accommodate wholesale purchases at PetalPal, particularly catering to those interested in significant quantities. We offer a wholesale discount on orders that consist of a minimum quantity of 10 bouquets. Customers can utilize a specific discount code at checkout to benefit from the discounted rates on such bulk orders. If there are any additional inquiries regarding our wholesale pricing or purchase requirements, we encourage customers to reach out for detailed information.

Do you offer wholesale discounts?

Once you have subscribed to our online shop, you will receive a confirmation email containing your unique discount code. We recommend checking your spam or junk folder, as occasionally these emails can be filtered there. The discount code provided in

Once you have subscribed to our online shop, you will receive a confirmation email containing your unique discount code. We recommend checking your spam or junk folder, as occasionally these emails can be filtered there. The discount code provided in this email is applicable to your first purchase on our website. If any issues arise or the email with the discount code does not appear, we encourage you to be patient and check your email folders thoroughly.

How do I receive my discount code after subscription?

Help Centre

Ordering

How do I track my order?

Can I ship to more than one address?

Can adjustments be made to my order once it's placed?

How long will my order take to arrive?

Why does delivery cost more than a regular letter?

What should I do if my order has not arrived yet?

What should I do if my order is delayed?

What should I do if my order shows as delivered but I haven't received it?

How do I update my shipping address for an order?

Delivery & Tracking

Are the flowers double-sided?

Can I flatten the product again for storage?

Is assembly required for these?

What are the dimensions of these products?

Can you write a custom message in the notecard for me?

What is it made out of?

Products

How can I unsubscribe from your emails?

How do I submit a review for products I've purchased?

Website

What should I do if my order arrives damaged?

Can I return it if I'm unhappy?

How can I return a product if I am not satisfied?

What should I do if I have not received my order?

How can I get assistance if I have issues with my order?

Returns & Order Issues