My discount code isn't workingUpdated 2 months ago
If your discount code isn't being accepted at checkout, one of the following is usually the cause:
1. The code has already been used
Most PetalPal discount codes are single-use. If you've previously used the code on another order, it won't work again. Check your order history to confirm.
2. The code has expired
Promotional codes have an expiry date. If the promotion has ended, the code will no longer be valid. Check any email where you received the code for an expiry date.
3. The code doesn't apply to items in your cart
Some codes are restricted to specific products, collections, or exclude sale items. Make sure the items in your cart are eligible for the discount.
4. There's a minimum order requirement
Some codes require a minimum spend to activate. Check whether your order total (before shipping) meets the minimum.
5. You're entering the code incorrectly
Discount codes are case-sensitive. Copy and paste the code directly from your email rather than typing it manually to avoid typos. Also make sure there are no leading or trailing spaces.
6. The code can't be combined with other offers
Only one discount code can be applied per order. If you have a code already applied, you'll need to remove it before entering a different one.
How to apply a discount code
- Add your items to the cart and proceed to checkout.
- Look for the "Discount code or gift card" field on the checkout page.
- Enter your code and click Apply.
- Your discount will appear in the order summary before you complete payment.
Still not working?
If you've checked all of the above and your code still isn't working, contact us with the discount code and a description of what you're seeing — we'll look into it and sort it out for you.