Want to unsubscribe from PetalPal emails? You can do it instantly via the unsubscribe link in any email, or by contacting us — our AI handles it right away.

<p>There are two easy ways to stop receiving PetalPal marketing emails:</p>

<h2 id="option-1--unsubscribe-link-fastest">Option 1 &#x2014; Unsubscribe link (fastest)</h2>
<p>Every marketing email we send includes an <strong>Unsubscribe</strong> link at the bottom. Click it and you&apos;ll be removed from our list instantly &#x2014; no need to contact us.</p>

<h2 id="option-2--contact-us">Option 2 &#x2014; Contact us</h2>
<p>If you can&apos;t find the unsubscribe link, just send us a message and we&apos;ll remove you from our mailing list straight away. Our AI support agent handles unsubscribe requests automatically, so you&apos;ll typically be processed within minutes.</p>

<h2 id="what-happens-after-you-unsubscribe">What happens after you unsubscribe?</h2>
<ul>
<li>You&apos;ll stop receiving promotional emails and newsletters.</li>
<li>You&apos;ll still receive transactional emails (order confirmations, shipping notifications) as these are necessary for fulfilling your order.</li>
<li>If you change your mind later, you can re-subscribe at any time via our website.</li>
</ul>

<p>Please allow up to 24 hours for the change to fully take effect across all systems.</p>

How can I unsubscribe from your emails?

Love your bouquet? Here's how to leave a PetalPal review and share photos so other customers can see our bouquets in real homes.

<p>We&apos;d love to hear what you think! After your order arrives, you&apos;ll receive an email inviting you to leave a review, where you can rate your bouquet and add photos.</p><p>You can also reply to your order confirmation or contact us, and we&apos;ll send you the review link directly. Sharing a photo helps other customers see how beautiful our bouquets look in real homes &#x2014; thank you!</p>

How do I submit a review for products I've purchased?

Track your order

Help Centre

Manage your PetalPal email subscription and find out how to leave a product review.

Website

How do I track my order?

Can I ship to more than one address?

Can adjustments be made to my order once it's placed?

How long will my order take to arrive?

Why does delivery cost more than a regular letter?

What should I do if my order has not arrived yet?

What should I do if my order is delayed?

What should I do if my order shows as delivered but I haven't received it?

How do I update my shipping address for an order?

Does PetalPal ship internationally?

Can I cancel my order?

Delivery & Tracking

What are your accepted payment methods?

Do you offer wholesale discounts?

How do I receive my discount code after subscription?

An item in my order is out of stock — what happens?

My discount code isn't working

Ordering

Are the flowers double-sided?

Can I flatten the product again for storage?

Is assembly required for these?

What are the dimensions of these products?

Can you write a custom message in the notecard for me?

What is it made out of?

How does a PetalPal pop-up bouquet work?

How long do PetalPal bouquets last? Do they need water?

Product FAQ: Paper Bouquets & Choosing a Gift

Products

What should I do if my order arrives damaged?

Can I return it if I'm unhappy?

How can I return a product if I am not satisfied?

What should I do if I have not received my order?

How can I get assistance if I have issues with my order?

Where is my gift note / personalised message?

Returns & Order Issues