What should I do if my order shows as delivered but I haven't received it?Updated 5 months ago

If your order is marked as delivered but you haven't found it, we recommend the following steps:

• Check with others in your household. Sometimes, someone might receive the package on your behalf without notifying you.
• Ask your neighbors. It's possible the package was delivered to a neighbor’s address accidentally.
• Inspect around your home. Delivery personnel might have placed the package in less obvious locations around your property to keep it safe.

These steps usually help in locating misdirected packages. It’s also a good opportunity to look in areas you might not initially consider.