What should I do if my order shows as delivered but I haven't received it?Updated 3 months ago

We're sorry for the worry! When tracking shows "delivered" but the parcel isn't in your hands, it usually turns up quickly. Please try these steps:

Check with anyone else at your address who may have collected it.

Ask your neighbours.

Look around your property — couriers sometimes leave parcels in safe spots like a porch, side gate, or parcel box.

Check with your local post office, as parcels marked delivered are sometimes held there for a day or two.

If it still hasn't appeared after 3 business days, please contact us with your full delivery address and we'll investigate further. We'll always do our best to make it right.