Can I cancel my order?Updated 2 months ago
Can I cancel my order?
Whether you can cancel depends on how quickly you reach us after placing your order.
Before your order is dispatched — Yes, we can cancel
If your order hasn't been dispatched yet, we can cancel it for you and issue a full refund. Contact us as soon as possible with your order number.
Most orders are processed within 1–3 business days, so the sooner you contact us, the better.
After your order has been dispatched — No, we can't cancel
Once your order has left our facility, we're unable to cancel or redirect it. The bouquet is already on its way to you.
If you no longer want the item after it arrives, please see our Returns & Refunds policy.
How to request a cancellation
- Have your order number ready — it's in your order confirmation email (e.g. #1234).
- Contact us via chat or email as soon as possible.
- Let us know you'd like to cancel.
If we're able to cancel before dispatch, we'll issue a full refund to your original payment method. Refunds typically appear within 3–7 business days depending on your bank.
Can I change my order instead of cancelling?
If you want to update a delivery address, gift message, or items — contact us with your order number and we'll do our best to help before dispatch. Changes can't be guaranteed after an order has been placed, but we always try.